Refund policy

Returns and Refunds

We accept return requests within 30 days after delivery. To be eligible for a return, the item must be unused, unworn, and in its original condition and packaging. Proof of purchase is required.

To start a return, please contact us through the contact page on stowmuse.com before sending any item back. Returns sent without prior approval may not be accepted.

Personalized, customized, and made-to-order products cannot be returned or refunded for change of mind. However, if an item arrives damaged, defective, or was produced incorrectly, please contact us promptly with your order number and clear photos. We will review the issue and, when appropriate, arrange a replacement or refund.

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. Original shipping charges, if any, are non-refundable. We recommend using a trackable shipping service.

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Processing times may vary by bank or payment provider.

Certain items cannot be returned, including gift cards and items restricted by applicable law. This policy does not limit any rights you may have under applicable consumer law.